|Secure Ordering You can feel safe shopping with bluedogstoneworks.com. We use PayPal, a company well-known for their security. A PayPal account is not required at checkout, you can also use your credit card.
Order Fulfillment All of our products are custom made to your specifications. Pet memorials typically ship within 10-14 days of receiving your order. Jewelry typically ships within 3-5 days. Times may vary slightly based on our current order load. Please feel free to email us at anytime to check on the status of your order.
Shipping Blue Dog Stone Works is a small artisan shop. We hand select and hand craft each memorial we create to your specifications. Western River Rock Memorial ship via USPS Priority Mail at a rate of $5.95 (Basic) and $10.95. Polished Granite Memorials ship via FedEx Ground at a rate of $14.95. Additional stones shipped to the same address will result in additional shipping charges ($3.00 (Basic) and $8.00 per Western River Rock and $10.00 per additional Polished Granite). All jewelry includes shipping via the USPS. Rates are based on shipment within the United States.
If you would like to order additional memorials with other inscriptions, just add another memorial stone to your cart. You will be asked to complete an additional form for each memorial stone. Thank you.
Forms of Payment Blue Dog Stone Works accepts the following forms of payment:
*When placing an order to be paid by check or money order please send your payment to:
Blue Dog Stone Works
We will begin engraving your order once we have received payment. Delays in receiving payment will result in delays in delivery of our product.
Exchange PolicyWe accept exchanges on merchandise within 30 days of your receiving them. Items must be in new condition and in their original packaging. Shipping to return your exchange items will be at your own expense. We will cover the cost of return shipping to you at no additional charge.
Return PolicyWe accept returns within 30 days of your receiving your order. Items must be in new condition and returned in their original packaging. Shipping and handling charges are non-refundable. We do not accept returns on custom engraved pieces.
When returning a package to us, please include a copy of your invoice or information including your name, address and order number. Please notify us by e-mail before returning a package to us so that we can send you return instructions. Once we have received the returned order, we will apply the credit to your PayPal account or if payment was made by check we will issue a refund check. For questions regarding returns, please e-mail: email@example.com.
Order Confirmation After placing an order utilizing our on-line store, you will receive an order confirmation within 24 hours.
We look forward to creating a special memory for you!
Blue Dog Stone Works donates 5% of all proceeds from the sales of our pet memorials to the University of Wisconsin-Madison School of Veterinary Medicines Companion Animal Fund. To find out more about the UW-Madison School of Veterinary Medicine and the Companion Animal Fund, you can visit their web site at: www.vetmed.wisc.edu.